SERVICE LEVEL AGREEMENT

A guarantee of quality – GL events Service Level Agreement with our local partners

As GL events South Africa endeavor to provide the very best solutions for every customer, we have developed a Service Level Agreement with leading local service suppliers that are the premium providers within their field.

This unique Service Level Agreement (SLA) enables our South African branch to offer the same GL events worldwide reputation of event expertise and service whilst cooperating with trusted local partners.

We provide integrated solutions and services for events, with leading positions in the three main industry segments.

AT EACH STEP OF EVERY PROJECT WE GUARANTEE THE FOLLOWING LEVEL OF SERVICE

> Use of up to date and leading equipment
> Common project management & processes
> Discreet, well presented & courteous workforce

> Health & safety regulations
> Full public liability cover & certification
> Quality of service & finish

> Company timing requirements
> Respect of clients and other workforce